Booking and classes

Missed sessions and paused bookings

If you miss a session (a no-show), the hour is used. If you miss two sessions in a row, we pause your future sessions and our support team gets in touch to help you get back on track.

While you're paused

• You can't make new bookings.
• Each paused session keeps your teacher's slot for 48 hours. After that the slot is released and the hour goes back to your package. Nothing is lost for a released session.
• In your Schedule these show as "Paused", then "Released".

If we can't reach you

If we haven't reached you within 7 days of the pause, the rest of your schedule is released. Your hours stay in your package, and its expiry date doesn't change, so keep an eye on it.

Getting back on track

Message us on WhatsApp (+20 104 001 6861) and we'll help you book again. Attending a session breaks the streak.

Updated 2026-10-03 · Contact us