What happens in a session?
A live, one-to-one online lesson with your teacher, 50 to 60 minutes long. Afterwards you get the recording and your teacher's notes.
How do I choose my times?
You book the hours that suit you. Sessions start on the hour, between 8 am and midnight Cairo time, and are booked at least 24 hours ahead.
Can I start with a single hour?
Yes. One hour with a teacher on the course you are interested in, before you buy a package. Its price depends on the course; you will find it on the course page.
How do packages work?
Choose 8, 16, 24 or 32 hours; each hour is one session. You can freeze a package once, for up to 30 days, and its expiry date moves out by the days it was frozen.
What if I miss a session or need to move it?
Cancel or reschedule at least 8 hours before the session and the hour stays in your package, up to twice per level. A later cancellation, or arriving more than 20 minutes late, uses the hour.
Can I get a refund?
Yes, on the conditions in our terms. If you have not booked any session within 14 days of buying a package, you can ask for a full refund; after that, refunds cover the unused value less a 10% fee. Read the terms
Do I need to know my level first?
No. The 25-minute placement test shows you which level to start at, so you can pick the right course. Take the placement test
Can you train my company's team?
Yes. We run group classes and corporate programmes, and test teams with the OTO English Assessment. See company training
