Technical help and contact
Getting help from the support assistant (web and WhatsApp)
The support assistant is an AI assistant that answers your questions about OTO Courses and can do some things for you, always after you confirm.
Where to find it
- On the website and in the app: open Help and use Ask the support assistant: otocourses.app/en/help. Sign in first so it can see your own account.
- On WhatsApp: message +20 10 40016865.
On WhatsApp, link your number first
The assistant recognises you on WhatsApp only if that WhatsApp number is verified on your account. Your number is verified when you sign up or sign in with a WhatsApp code, or when you link it yourself: on your account page (Your account), under Sign-in methods, choose WhatsApp code and press Link.
If you message from a number that isn't linked, the assistant tells you how to link it. Want to buy a course? Message our sales team on +20 10 40016849.
What it can answer
- Questions about courses, packages, booking, classes, recordings, freezing, refunds and your account, from this help centre.
- Questions about your own account: your orders, packages, hours and classes.
What it can do for you
It always asks first. It shows you exactly what will happen, and you press Confirm (on WhatsApp, a Confirm button). Nothing changes until you confirm, and a proposal you don't confirm within 15 minutes expires. The same rules apply as in the app, for example booking at least 24 hours ahead and cancelling at least 8 hours ahead to keep the hour.
Students can ask it to:
- book a class;
- cancel a class;
- reschedule a class;
- freeze a package.
Teachers can ask it to:
- show your schedule;
- add time off or extra hours;
- submit next month's availability, during the submission window (the 15th to the 20th);
- cancel a class, with a reason.
What it hands to a person
The assistant can't handle refunds, payments, price exceptions or anything outside the rules. For these it hands you to our support team. On WhatsApp, the team replies in the same chat (within 24 hours of your last message; after that, send us a message first). From the website chat, the team replies by email. On the website you can also press Talk to a person at any time.
Keep your details safe
Never share passwords, card numbers or one-time codes with the assistant, or with anyone else. The assistant never asks for them.
Language
The assistant replies in Arabic or English, following the language you write in.
The assistant can make mistakes. Its answers are general help and don't change the student terms or the refund policy. Parents arranging classes for a child: ask the assistant to hand you to a person.
Updated 2026-10-14 · Contact us