Sending photos and files to the support team
You can send photos and PDF files to our support team from the website chat, and the team can send you files too.
Sending a file
1. Sign in, then open the help button at the bottom corner of the page and choose Messages. 2. Press the paperclip and choose a photo (JPEG, PNG or WebP) or a PDF, up to 10 MB each. You can also paste a picture or drag a file onto the message box. 3. Type a message if you like: it goes with the first file. 4. Press Send. Each file arrives as its own message, in the order you added them.
To remove a file before sending, press the cross on it.
Files from the team
The team may send you photos, voice notes, documents or videos. They show in your messages: open a photo to see it full size, play a voice note, or open or download a document.
On WhatsApp
On WhatsApp you can send photos, voice notes and files to our support number as usual.
Good to know
- Files in support conversations are kept for 90 days and then deleted. After that the message shows "Media expired".
- Never send passwords, card numbers or one-time codes, in a file or a message.
Updated 2026-10-17