Freezing, expiry and refunds

Refunds

Yes, you can ask for a refund, on the conditions in our student terms.

• If you have not booked any session within 14 days of buying a package, you can ask for a full refund.
• After that, refunds cover the unused value of the package less a 10% fee.

Also good to know

• An expired package can't be refunded.
• Bonus hours have no cash value and are not refunded.

How to ask

Message our support team on WhatsApp (+20 104 001 6861), or write to us from the Contact page, with your order number. Our finance team works out each refund and pays it back by hand; we'll tell you the amount before it's paid.

The student terms set out the full conditions and are the reference for every refund: otocourses.app/en/legal/terms

Updated 2026-10-03 · Contact us