Messaging your teacher

You can message a teacher on OTO while you have an active package with them: a package whose teacher they are, or on which you have a class with them. Open Messages from Account.

Writing

• Your teachers appear in the list. Select one to open the conversation, or Start a conversation.
• Write your message and select Send (or press Enter; Shift+Enter starts a new line).
• To attach a file, select the paper clip, or paste or drop it into the box. You can send images (JPEG, PNG, WebP) and PDF files of up to 10 MB each. Files are kept for 90 days; the text stays.
• Use messages for your lessons: questions, homework and arranging classes. Don't share phone numbers or arrange lessons outside OTO.

When your package ends

The conversation stays and you can read it, but you can't send new messages until you have an active package with that teacher again.

Children

For a child's package, the parent writes to the teacher from the family account (choose the child first). The teacher's replies come to the parent, and are marked in the conversation.

Reporting a conversation

If something in a conversation is wrong, select Report, choose a reason and send it. OTO's support team then reads that conversation and contacts you. OTO staff don't read your conversations unless one is reported.

You get a notification when your teacher writes to you (you can turn its email off in Account › Notifications).

Updated 2026-10-27