Upload your proof of transfer
When you pay by bank transfer, you upload a proof of the transfer on your order, and our finance team confirms the payment.
Upload the proof
- Make the transfer for the exact amount, with your order number as the reference.
- Open the order: right after Place the order at checkout, or later on the My packages tab of My classes, under Orders: otocourses.app/en/app/classes?tab=packages
- Under Proof of transfer, press Choose a file and pick a screenshot, a photo (JPEG, PNG or WebP) or a PDF of the transfer receipt, up to 10 MB.
- Press Upload proof.
The proof should show the amount, the date and the transfer reference. You can cover any digits of your account number you don't want to share.
If you pay for your child, upload it from your own account, acting for your child.
After you upload
The order says your proof is with our finance team. Your order doesn't expire while it waits. As soon as finance confirms the payment, your package starts, its validity counts from that day, and your receipt is emailed and kept in Payments.
If your proof is rejected
We email you and show the reason on the order, for example that the amount doesn't match or the image can't be read. Upload a new proof within 24 hours. If you have questions, message our support team on WhatsApp (+20 10 40016865) with your order number.
An order whose proof was rejected and that stays unpaid may be removed by our finance team. It is never charged.
Can't upload?
Send the receipt with your order number to our support team on WhatsApp instead.
Updated 2026-11-04